Política de reembolso

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@dragonspinecycling.com 

Please note that returns will need to be sent to the following address: Dragonspine Cycling 4357 N Milwaukee Ave Chicago, IL 60641

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

You can always contact us for any return questions at: support@dragonspinecycling.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on final sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We cannot accept returns or exchanges of items that are marked "final sale," "as is," or "made-to-order.” 

If we receive an item that we determine is not eligible for a refund or exchange under our policy, in addition to not issuing the refund or processing the exchange, we reserve the right not to ship this item back to you depending on factors such as the item’s size and condition.

How to return something using a flat-rate shipping label: 

We offer a flat-rate of $6.99 FedEx shipping label for eligible customers within the contiguous U.S. who are returning products that don’t ship freight. 

You can request that our customer service email you the label. The $6.99 price for the flat rate label will be deducted from the refund or store credit issued for your return. The price of the flat rate label may vary during promotional periods.

Please note that this return process (using a flat rate shipping label) does not apply to items that ship outside the contiguous U.S. or to items that ship freight, which include, but are not limited to, kayaks, surfboards, SUP boards, cargo boxes, car racks, indoor bikes, and more. For any of these items, please call or chat with us to set up your return and determine your shipping cost. If you attempt to ship freight items using the flat rate shipping label, you acknowledge and agree that your card on file will be charged for any difference in shipping cost between the flat rate FedEx shipping label and the actual shipping cost of the item once the item is received.

Returns can also be sent back to us using a carrier of your choice.

 

*On some rare occasions, we reserve the right to charge a 20% restocking fee on certain special ordered item returns.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at: support@dragonspinecycling.com